• Friday, April 10, 2026

Dear Valued Customers,

We want to make sure you’re fully informed about an important change to Microsoft 365 subscription terms that may affect your service continuity and renewal planning.

🔍 What’s Changing?

Starting May 4, 2026, Microsoft is officially ending the free grace period that used to allow continued service access after a Microsoft 365 subscription expires without immediate renewal. 

Previously, if a subscription reached its end-of-term and wasn’t renewed, customers enjoyed a limited free grace period—giving some extra time to decide on renewal before losing access. That safety net is now being retired. 

🆕 What This Means for You

Once the grace period ends on May 4, 2026:

✔️ No free grace period — Services no longer continue automatically after expiry. 
✔️ Customers must make a clear choice at subscription expiration: 
  • Renew the subscription to avoid interruption. 
  • Cancel at expiration — service stops immediately and access ends at term end. 
  • Move to an Extended Service Term (EST) — a new paid, month-by-month extension if you need extra time to decide. 

EST is billed monthly at the current monthly rate plus a small uplift (typically +3%) or higher (up to +23%) if there’s no monthly plan available for that SKU. If this is something that you wish to do, please let us know by opening a support ticket by email to [email protected] and we will provide you a quote for it on a case by case basis. 

⚠️ Why This Matters

If subscriptions are left to expire without action, services like Microsoft Teams, Outlook, OneDrive, SharePoint, and Office apps could stop working immediately — with no buffer period. 

To avoid unplanned disruptions or unexpected charges under EST, it’s critical to:
🔹 Review your Microsoft 365 renewal dates
🔹 Update billing/auto-renew settings where appropriate
🔹 Plan ahead for renewals well before expiry

đź›  What You Should Do Now

âś… Log into your account or write to us at [email protected] to provide you with your subscription end dates
✅ Decide whether to renew, convert to EST, or intentionally terminate at expiry 
âś… Contact us if you need help reviewing your license renewals

Back